Shipping Costs

DHL - National/Shipping

Deliveries in Portugal: 72 hours (working days) after payment confirmation.

NOTE

1. If the order contains pre-sale items along with available items , you may purchase them at the same time or separately.
2. If you select the simultaneous shipping option, shipping costs will only be charged once and, depending on the total purchase amount, you can take advantage of the campaign referred to above. However, the order will only be sent when the pre-sale item becomes available for shipping.
3. If you choose separate shipping, you will receive the available item immediately, and the pre-sale article when available. However, you will have to pay the shipping twice and will not benefit from the campaign mentioned above. If you order more than one item in pre-sale, they will both be sent simultaneously and when available.
4. The estimated time of arrival is provided by carriers. These are estimates and the online store is not responsible for any variations;
5. The delivery of goods requires a signature, so please give a delivery address to where the order may be sent to someone (e.g. home or work address). The normal delivery time is between 9.00 am and 6.00pm on weekdays;
6. You will receive an SMS and e-mail with the tracking information of your order.
7. If the order is returned due to incorrect or insufficient address, the value of the postage is not refunded. If the customer subsequently provides a full address or correct, the online store reserves the right to charge shipping for reference;
8. The prices shown may be changed in exceptional circumstances or simply because the price of the carriers’ services increased;
9. Shipping prices include VAT at the legal rate of the destination country in the European Union, for countries outside the EU, for example, USA, Brazil or Switzerland, VAT will not be charged;
10. For countries outside of the European Union, the custom duties established by the countries themselves will also be applied.

Information about the Pickup Point

Order pick-up at the Benfica Official Store Estádio, Benfica Official Store Colombo,Benfica Official Store Baixa and Benfica Official Store Outlet, will take place as of 11:30 am, and the store opening hours are from 9 am to 9 pm.
Orders placed until 6:00 pm on a working day will be available for pick-up on the following working day (working days from Monday to Friday), after successful payment.
To carry out the pick-up you must have your order number + identity document.

Pre-sale product

If you purchased a product in pre-sale with pickup at the PICKUP point, the product may suffer changes according to the estimated date of arrival of the purchased item at the warehouse, because for this product the pick up on the next working day does not apply. At the time of the purchase there is an expected product delivery date. When the products are available for collection in the store, the customer will be notified through our services, via e-mail, sms or telephone contact, to pick up the goods.

Information about shipping custom products

For customized orders due to the high number of orders, the shipping time can be extended by another 3 days, in addition to the 3 working days of deliveries.